About Complete Builders
Around 20 years of construction experience, working across Herefordshire and Monmouthshire.
Who you're dealing with
Behind Complete Builders sits around two decades of construction experience — extensions, conversions, structural alterations and renovation work, mostly on residential property of the kind you find across these three counties.
That experience shows up in the parts of a project you don't see in a brochure. Knowing what's likely to be behind a wall before it comes down. Recognising when a foundation needs investigating rather than assuming. Understanding how solid-wall and timber-framed buildings behave once you start opening them up, and why modern materials can do damage to them that only appears years later.
It also shows up in how a job is run: trades sequenced so nobody is waiting on anybody, a programme that accounts for the weeks things actually take, and one person who knows your project from the first site visit to handover.
Everything agreed in writing
Nothing on this page needs taking on trust. Every one of these is agreed in writing before work starts.
Your protections
How we work
First conversation
Tell us what you're thinking of doing. We'll be straight with you about whether it's realistic for the property and the budget you have in mind.
Free site visit
We come and look at the house — access, ground conditions, the existing structure, drainage, where the work actually has to happen. This is where most surprises get found.
Design, planning and drawings
Where drawings are needed we coordinate the architect and structural engineer, and handle the planning or permitted development route and the Building Regulations application.
Written quotation
An itemised quotation setting out the scope of works, what's included, what isn't, and the payment stages. You get it in writing before you commit to anything.
Contract and start date
A written contract, a staged payment schedule and a programme with a realistic start and finish date.
The build
One point of contact throughout. Regular updates, trades coordinated, the site left tidy at the end of each day.
Handover
Sign-off with Building Control where applicable, certificates handed over, snagging done, and your workmanship guarantee in writing.
What we won't do
Some of this is worth saying out loud, because plenty of the industry does the opposite.
We won't quote without seeing the property. A price given over the phone for a job nobody has looked at is a number designed to win the work, not to be kept.
We won't take a large payment up front. Staged payments tied to completed work protect you, and they're standard practice for anyone confident in their programme.
We won't tell you a wall is fine to remove without an engineer. Structural work gets calculations, and Building Control gets involved.
We won't disappear once you've paid. One point of contact, and a workmanship guarantee in writing.